1. Who We Are
We are a UK-based call center providing customer support services related to mobility equipment, products, and services. Our registered office address is:
[30 Nurser Place Bradford BD5 0PL]
[16088085]
We act as a Data Controller in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
When you contact our call centre or interact with our services, we may collect:
- Personal Identification Information: Name, address, email, phone number.
- Service Information: Details about mobility-related inquiries, products, or services you have purchased or enquired about.
- Health-Related Information (if necessary): Relevant mobility requirements or medical details (only when necessary to provide services).
- Call Recordings: For training, quality, and compliance purposes.
- Payment Information: When processing orders or transactions.
3. How We Use Your Information
We use your personal data to:
- Provide customer support and mobility service assistance.
- Process orders, refunds, and payments.
- Maintain accurate service and support records.
- Improve our call centre services through training and monitoring.
- Comply with legal or regulatory obligations.
We will only collect and process sensitive health information with your explicit consent when necessary.
4. Legal Basis for Processing
We process your data based on:
- Contractual necessity (to deliver the services you request).
- Legitimate interests (to improve our services and respond to inquiries).
- Consent (for optional marketing or processing sensitive data).
- Legal obligations (for compliance with applicable UK laws).
5. Data Sharing & Third Parties
We do not sell your personal data. We may share it only with:
- Trusted service providers (e.g., payment processors, delivery partners).
- Regulatory authorities if required by law.
- IT and telecom service providers supporting our call centre operations.
All third-party providers are required to comply with UK GDPR and maintain strict data security standards.
6. Call Recording Policy
All calls may be recorded for:
- Quality assurance and staff training.
- Dispute resolution.
- Compliance with regulatory obligations.
Recordings are stored securely and retained only as long as necessary.
7. Data Retention
We retain personal data only for as long as needed to fulfil the purposes for which it was collected or as required by law. Typically:
- Call recordings: up to 6–12 months (unless legally required longer).
- Customer service records: up to 6 years.
8. Your Rights (Under UK GDPR)
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (where applicable).
- Object to processing or withdraw consent (where consent was given).
- Request data portability.
- Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
To exercise these rights, please contact us at: [07365866672].
9. Data Security
We use technical and organisational measures (e.g., encryption, secure servers, limited access) to protect your personal data against loss, misuse, or unauthorised access.
10. International Transfers
We primarily store and process your data in the UK. If we transfer data outside the UK (e.g., to trusted service providers), we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.
11. Marketing Communications
We may contact you for relevant service updates or offers only if you have opted in. You can opt-out at any time via unsubscribe links or by contacting us.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Effective Date.”
13. Contact Us
For any privacy-related questions or requests, contact us at:
Email: [info@shopo2.co.uk]
Phone: [+447365866672]
Address: [30 Nurser Place Bradford BD5 0PL]